How long does it take to set up an account?

Our sign-up process means that your new account will be created within one business day at the maximum when you pay by credit card.

Is there a 100% money-back guarantee?

All of Mechante's™ maintenance plans are backed by a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, domain registration fees, add-on/upgrade fees, overages and US $4 payment processing fee. Setup fees are refundable only if the account is canceled prior to account activation. To cancel an account and get a refund you have to notify Mechante™ by mail or fax within the first 30 days following activation. No refund is available after the 30th day.

Is there any setup fees?

No, Mechante™ does not charge any setup fees.

How does Mechante™ provide technical support?

You can contact our support team through email at admin@mechante.com. Additionally, the Control Panel includes an email support button.

Does Mechante™ permit "adult" hosting?

Pornography and sex-related merchandising is prohibited on all our servers. This includes sites that may infer sexual content, or links to adult content elsewhere. We will be the sole arbiter in determining violations of this provision, as described in Terms and Guarantees.

Can I use Bulk email sending for promotion?

Sending bulk volumes of unsolicited email, or "spamming", is in violation of Mechante™ Terms of Service and will result in termination of your account, as described in Terms and Guarantees.

Does Mechante™ guarantee 100% up-time?

Mechante™ endeavors to have your web site available 100% of the time, services may be interrupted for several reasons. We make no 100% warranty as to the uptime of our server other than that we will make all reasonable and honest efforts to ensure its proper work and safety. Disasters can occur on the server too! Please read more on it in Mechante™ Terms and Guarantees.

Can I be sure in fixed prices for the services?

All prices are guaranteed for the term of pre-payment. Additionally, for continuous customers in good financial standing, Mechante™ guarantees that your current maintenance plan pricing is locked forever. If your hosting plan is being upgraded with new features, you will get them for free even if prices for new customers have changed.

Do you guarantee privacy for your customers?

Mechante™ will not share or disclose information regarding its Customers except in the event of a legal request, such as a court order, when reasonably necessary to protect the company's rights or property, or in emergencies where someone's safety is at risk, as described in Terms and Guarantees.