| What is the difference between Mail Accounts and Mail Aliases? |
Mail Accounts e-mail is stored on our server and downloaded to your mail client. Mail Aliases are used to simply forward mail to another Mail Account either on our server or on someone else's. For example, you may have a mail user call KBrown@yourdomainname.com. Then you have an alias sales@yourdomainname.com that forwards all mail to KBrown@yourdomainname.com. |
| Mail Forwarding |
All mail that is sent to the addresses ending with @yourdomain.dom is forwarded to your initial mail account. This email account is called the "default" mail forwarding account. Account information can be changed in Forwards within your Control Panel. By default, you do not need to set specific forwarding options for specific addresses associated with your domain name (e.g., webmaster@yourname.com, sales@yourname.com, etc.) as long as you want any and all email addressed to your domain name to go to your default email account. Depending on your hosting plan, you can also set up 10 to Unlimited Number of specific mail accounts on our server. The number of Mail Aliases is unlimited. You can easily do this from the Control Panel. |
| Autoresponders |
An autoresponder will send a standard response email message (based on a text file you specify) to anyone who sends email to a specific email address (which you specify) at your domain. Each of our hosting plans allows you to set up a specific number of autoresponders for free. Settings for Autoresponders are available at Control Panel/Autoresponders. |
| How can I access my mail box? |
You can access it via POP3 and SMTP protocols using your favorite mail client (like Outlook Express or the Bat) or using our web mail from any web browser or you can use Web Mail Link on Additional Services page of your administration control panel to access your mail account through your web browser. |
| Can I access my mailbox through the web browser? |
| Yes, you can use Web Mail Link on Additional Services page of your administration control panel to access your mail account through your web browser. |
| Why mechante.com appears in the "From" field of my outgoing e-mails? |
This happens because you didn't set your reply address in the web mail configuration page. After you login to each of your mailboxes using a web-mail for the first time, please visit config link to set your reply address. Otherwise there will be mechante.com domain name in the "From" field of your outgoing e-mails. Configuration options must be set for every mailbox you use. |
| Can I send attachments using web mail on mechante.com? |
| Yes, attachments can be added in the bottom part of the mail compose page. |
| Which SMTP and POP3 mail servers can I use from mechante web mail? |
| You can use only mechante web mail servers. |
| Can I change the language of web mail interface? |
Yes, you can change the user interface language for web mail in the config page of web mail interface. There are 17 different languages available there. |
| Are web mail interface configuration settings the same for all my mailboxes? |
| No, you can set different interface configuration for every mailbox you work with. |
