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Faq's

What is Hosting with Mechante™?

It is purchasing of disk space, bandwidth and related services on Mechante's™ servers permanently connected to the Internet getting a cost effective solution to managing your website. Use our hosting plans to determine which hosting solution fits your needs.

What is a Virtual Domain?

A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

How do I put my information to my web site ?

You upload your files to the hosting server using FTP protocol. This protocol allows sending and receiving files via the Internet. To use this protocol you'll need FTP client software to be installed on your computer. If you are subscribed to one of our maintenance plans you can send the files to us and we'll upload them for you.

What FTP client software does Mechante™ recommend?

There are many excellent FTP clients. Mechante™ recommends using the following depending upon your operating system:
Windows Users
- WS-FTP
- Cute FTP
Macintosh Users - Fetch

How do I FTP to my server?

There are many different types of File Transfer Protocol (FTP) software available and each one handles connectivity a little differently. However, for the most part, you will always need to know three things in order to login:
Your server name
Your login name
Your password
Your Log in Name and password is sent to you in your sign-up confirmation email. Your server name will be www.yourdomain.com if you have registered for a domain name. If you are not using a domain name or the domain name has not been transferred yet, use the IP address and path that was assigned to you when the account was created.

What if I need help with putting my information to my web site?

If you are subscribed to one of our maintenance plans you can send the files to us and we'll upload them for you. If not, we can provide you with the necessary assistance at a fixed rate.

hen I upload my site, I can see it via FTP, but I don't see it on the web.

Your domain name hasn't been transferred and propagated yet. Please wait, the process can take up to 72 hours. After you receive Domain Name Transfer Confirmation from you registrant the procedure is completed. You could upload files to a wrong directory. Files, those reside on www/ directory or its subdirectories, can be accessed from the Internet.

How do I transfer a site to Mechante's™ servers?

Upload your pages to our server via FTP. If you have a database, which is being used on your site, you should set up it via Shell Access Client that enables SSH connection. You are welcome to contact technical support group if any questions occur. Set up email Aliases and autoresponders using the Control Panel. Perform Domain Name Transfer (see: Can I transfer existing domain name to your servers?) Contact us for assistance, we'll perform all necessary works at a fixed rate.

How soon can I start posting information on my site?

You can start posting information on your website as soon as you receive a confirmation e-mail that the configuration of your site has been completed. You will receive your TCP/IP address on our web server. You can use this address in place of your domain with any Internet application.

Does Mechante™ provide any database management systems?

Mechante™ supports MySQL and other databases depending on the hosting plan you choose.

Is your server information backed up?

Yes, our server information is baked up once a week what is quite enough for all practical reasons. Back up includes your site and database content.

Can I use telnet to access my account on your server?

We do not provide telnet access for security reasons. We provide shell access with SSH protocol, which is similar to telnet but uses encryption during data transfer.

Where can I get SSH client?

You can download SSH clients from here: Putty (free): http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html SecureCRT: Industry leading SSH client software, available for $99. It combines the secure logon and data transfer capabilities of Secure Shell (SSH) with the reliability, usability and configurability of a proven Windows terminal emulator. SecureCRT gives you an encrypted SSH session with both SSH1 and SSH2 servers. SSH security goes far beyond the basic secure logon, rerouting data or local applications using TCP/IP ports through an encrypted channel. The VCP utility secures file transfers using SFTP. Request ordering details by e-mail.

Can I use mailing software on your server?

Yes, you can use mailing software on our server as long as it corresponds to our mailing list software conditions. SPAM is strictly prohibited on mechante.com.

How do I reach statistics for my site?

You will manage your site through a web-based Control Panel.

How do I view Usage Statistics for my site?

Usage Statistics is available through a Usage Page link on the Control Panel of your site.

How do I access Control Panel for my site?

To access the Control Panel follow the link http://yourserver.com/serversecure/control/. Enter your Login Name and Password in the appeared dialog box.

Where can I find instructions on Control Panel usage?

Instructions on the Control Panel usage are presented in each section of the Control Panel.

Do you provide web design services?

Mechante™ is a hosting division of Merchant Consulting. You can get a free consultation and quote on your web design needs. Order your custom E-commerce solution, Web site, Logo, Banner, Flash movie at www.mechante.com.

Could Mechante™ help with promotion of my web site?

Mechante™ provides web site promotion services to its customers. Please call +420 603 461212 or write here for more information admin@mechante.com.

How can I contact Mechante™?

Visit our contact us page on how to reach us. Or send email to admin@mechante.com.

Web Site Maintenance

Why do I need a maintenance plan?

It's absolutely vital if you want all the works on your site to be performed by professionals. We'll take care of your site maintenance that means installation of new scripts; upgrading and fixing of already installed scripts, implementation of design changes, and analytical report on possible site improvements.

Do you provide FREE hosting?

Web Site Hosting is included for free with every Web Site Maintenance Plan! Your savings for hosting of your web site could be up to $360 a year but if you want or have to keep your hosting provider, we will maintain your web site at its current place.

What is my turnaround time?

Depending on the Maintenance plan you choose, we offer three types of turnaround times: 72 hours for Present Care plan, 48 hours for Essential Care plan, and 24 hours for Primary Care plan. This time includes our response to your request concerning the original project or estimation of time on additional work.

How do I cancel my account?

Cancellation requests for Mechante™ accounts must be received in writing via fax or postal service at Mechante's™ main office one month prior to the next billing cycle.

How can I get a discount for the maintenance services?

If you pay the annual fee at once, additionally you get TWO months FREE. You save up to $360 additionally!